Support
Frequently asked
How do I pay for a ride?
You pay your driver directly, cash or your own payment app. Saathi only introduces you and never processes the fare. The price in the app is a suggestion you and the driver agree on.
How do I sign in?
Saathi uses your email. We send a one-time code to sign you in, with no password to remember.
Someone behaved inappropriately. What do I do?
Open the ride chat and tap Report to report or block that person. Blocked users can no longer be matched with you or message you. For serious concerns, email us at the address above.
Delete your Saathi account and data
To permanently delete your Saathi account:
1. Open the Saathi app and go to Profile.
2. Tap Delete account and confirm.
No app access? Email info@kiwilabs-us.com from the address you signed up with and we'll delete the account for you within 7 days.
What is deleted: your profile (name, email, phone number, and any optional details such as date of birth, gender, ethnicity, or car information), your location data, your ride history, and your chat messages. Any ride you have accepted as a driver is released. Deletion is permanent and immediate.
What may be kept: if another member reported a conversation for safety reasons, we may retain that reported content and related records for up to 90 days to investigate, as described in our privacy policy. Payment records for driver subscriptions are kept by Stripe under its own policy.
I'm a driver. How does the subscription work?
Where offered, the driver plan is billed monthly and lets you receive ride requests. You keep 100% of every fare, and you can cancel anytime from your profile.
Is my phone number visible to everyone?
No. Your number is shared only with the person you're matched with, and only after the match. Co-riders on a shared ride see first names only.
Still need help? Email info@kiwilabs-us.com.